Mediation is an informal but structured process where people work together with the help of a mediator to prevent or resolve a misunderstanding or conflict. At Mediation Services, we provide mediation to help faculty and staff solve work-related problems.

What is the role of the mediator?

How confidential is mediation?

Can someone be required to go to mediation?

Taking part in mediation at Mediation Services is strictly voluntary. Mediation may be suggested to staff or faculty as a way to resolve workplace problems. But no one can be required to go to mediation.

What are some advantages of mediation?

Why is mediation a good alternative to the grievance process?

Staff and faculty who use mediation to try to resolve disputes do not give up their right to use the grievance procedures available to them. They can begin the grievance process before or after mediation.

Mediation is a good alternative to the grievance process in a number of ways.

How do you know whether mediation is appropriate for your situation?

A mediator/consultant at Mediation Services will be glad to talk to you by phone or in person about whether mediation might be helpful for you. Mediation can be particularly effective at the early stages of a disagreement, helping to improve communication before concerns escalate. So the sooner you call us, the better.

Can inviting someone to mediation have undesirable consequences for you?

Not only does University policy prohibit retaliation against any person solely for requesting or participating in mediation, it encourages use of mediation.

How do you schedule mediation?

Please be sure to let Mediation Services know how you would like to be contacted, and whether or not it is okay to leave a message on an answering machine/voicemail, if applicable.

Once you decide you would like to use mediation, you may invite the other party to mediate. We will be glad to confidentially talk to the other party by phone or in person about mediation services. If all parties agree to mediate, we will schedule the mediation for a time that is convenient for everyone. The mediator will speak with each of the parties by phone or in person before the day of the mediation. The mediator will also give each party the Agreement to Mediate and review it with them to be sure everyone understands and agrees to it.